FAQ's - ETC Institute


What is ETC Institute’s Privacy Policy?

ETC Institute Privacy Policy

This privacy policy governs the interactions between ETC Institute (“ETC”) and individual survey respondents (“respondent”), and between ETC and survey Owners (ETC’s clients such as public or private agencies). ETC collects survey responses on behalf of its clients and this policy addresses survey responses collected by all ETC departments via printed and electronic media.

Survey Responses and Personal Data

When a respondent answers a printed, online, or telephone survey conducted by ETC on behalf of its clients, he/she grants ETC the right to store, analyze, and report on the responses in a way which preserves respondent’s anonymity. Any personal data that the respondent may choose to provide in a survey response are used to place that response in the appropriate demographic and geographic category. The respondent’s anonymity is achieved by removing any personally identifying information such as name, phone number, and street address from the response record, and obfuscating the geographic coordinates of the reported residence, before the survey responses are submitted to ETC’s client. ETC may occasionally collect the IP addresses of online respondents for the sole purpose of managing the survey. IP data are not used to personally identify survey respondents. ETC recognizes the ownership of the survey response data by the client agency. Survey responses or respondent contact information are never sold to third parties. ETC reserves the right to use anonymized survey responses for secondary research of community attitudes, needs, and perceptions at local and regional scales, including for longitudinal studies. Results of such research may be presented to agencies as a service in support of community investment planning.


ETC takes reasonable steps to protect survey response data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission or form of electronic storage is ever fully secure or error free. Respondents’ disclosure of information constitutes an understanding and acknowledgement of this and Respondents are asked to keep this in mind when disclosing any information via a survey.

Changes to Company’s Privacy Policy

It may become necessary for ETC to make changes to this Privacy Policy. ETC reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. This Privacy Policy was last updated on the date indicated above. Your continued use of ETC’s services after any changes or revisions to this Privacy Policy will indicate your agreement with the terms of such revised Privacy Policy.

What can I expect from ETC Institute?

ETC Institute is unlike many other firms, in that it not only collects the necessary data, but it can also analyze the data all in-house. We have a hand in the project from the initial start-up meeting, to collecting and analyzing the data, and finally to presenting the data live in-person.

ETC Institute has a high standard for the quality of the work done, and all of our projects hold at a 95% level of confidence.

What type of data collection does ETC Institute use?

ETC Institute uses a wide variety of data collection methods, depending on what is necessary. The main types of data collection include:

  • Mailed paper surveys
  • Phone surveys
  • On-line surveys
  • Tablet surveys

All of our surveys are then either mailed back to us, or entered in/reviewed in-house, so we can manage the data at all points during the collection process.

What is the process?

Once a contract has been agreed upon by both parties, ETC Institute will then set up a start-up meeting to gauge exactly what it is you’re looking for. We will then go through a series of draft surveys before a final survey is agreed upon. A pilot test will then be conducted, and if everything appears alright, the full survey begins.

Once data collection has finished, it is entered/reviewed in-house and a draft report is created. Once both parties have reviewed/revised the draft report, and agreed upon the necessary changes, a final report is delivered. We can then present the findings when appropriate to a board of approved individuals.

What types of surveys does ETC Institute conduct?

ETC Institute conducts a host of different types of surveys, including DirectionFinder®, Parks and Recreation, and Transportation for example. For more information on the different types of surveys ETC Institute can provide click here.

Does ETC Institute provide GIS Mapping of survey results?

Yes, ETC Institute is capable of providing GIS mapping depicting various survey questions and where the response rate is located within the City/County the survey was conducted. For more information about GIS mapping and it’s many functions click here.