Results of 2023 Citizen Satisfaction Survey Released

Results of 2023 Citizen Satisfaction Survey Released

In the fall of 2023, League City worked with ETC Institute—a nationally recognized government research and survey company—to administer a community survey. The survey was conducted as part of League City’s effort to assess citizen satisfaction with the quality of services the City provides as well as the overall perception residents have of the community where they live. This is the third community survey ETC Institute has administered for League City. The first was conducted in the fall of 2019.

The seven-page survey was mailed to a random sample of households throughout the City. Citizens could return the survey via a postage-paid return envelope or take it online. A total of 418 households completed the survey and the results collected have a 95% level of confidence with a precision of at least +/- 4.8%.

The results of the survey are below.

Overall Perceptions

  • 95% indicated League City was an excellent or good place to live (compared to the national average of 49%)
  • 93% indicated League City was an excellent or good place to raise children (compared to the national average of 61%)
  • 88% indicated they felt very safe or safe overall in League City. (compared to the national average of 58%)
  • 87% were very satisfied or satisfied with the quality of life in League City (compared to the national average of 51%)

Quality of Services

Satisfaction ratings for League City services rated above the U.S. average in 52 of the 56 areas assessed. Major categories of City services that had the highest levels of satisfaction were:

  • The quality of police services (90%)
  • The quality of fire services (89%)
  • The overall quality of parks and recreation programs and facilities (83%)
  • The overall efforts to ensure the community is prepared for emergencies (83%)

Most Important City Services

The major categories of City services respondents think should receive the most emphasis over the next two years include:

  • Overall flow of traffic and congestion management
  • Overall maintenance of City streets, sidewalks, and utilities.
  • Overall drainage and stormwater efforts

What Happens Now

The information gathered from the survey will be used to help League City improve existing programs and services and help determine long-range planning and investment decisions.

Are you curious about the insights a survey can offer your community? Contact a member of the ETC Community Survey Team today.