Note: For our California Consumer Privacy Act (CCPA) policy, click here
Survey Responses and Personal Data
When a respondent answers a printed, online, or telephone survey conducted by ETC on behalf of its clients, he/she grants ETC the right to store, analyze, and report on the responses in a way which preserves respondent’s anonymity. Any personal data that the respondent may choose to provide in a survey response are used to place that response in the appropriate demographic and geographic category. The respondent’s anonymity is achieved by removing any personally identifying information such as name, phone number, and street address from the response record, and obfuscating the geographic coordinates of the reported residence, before the survey responses are submitted to ETC’s client. ETC may occasionally collect the IP addresses of online respondents for the sole purpose of managing the survey. IP data are not used to personally identify survey respondents. ETC recognizes the ownership of the survey response data by the client agency. Survey responses or respondent contact information are never sold to third parties. ETC reserves the right to use anonymized survey responses for secondary research of community attitudes, needs, and perceptions at local and regional scales, including for longitudinal studies. Results of such research may be presented to agencies as a service in support of community investment planning. The information obtained through smartphone apps will only be used in combination with data from other survey participants for transportation research purposes by the Public Agency Client. ETC Institute respects your privacy and uses state of the art technology and standard practices to protect it.
Note: ETC may be required to release information, including survey response data, in order to comply with state or federal law or upon receipt of a subpoena, search warrant or other court order.
ETC takes reasonable steps to protect survey response data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission or form of electronic storage is ever fully secure or error free. Respondents’ disclosure of information constitutes an understanding and acknowledgement of this and Respondents are asked to keep this in mind when disclosing any information via a survey.