ETC Institute consists of a staff of 102 people, both in-house and in the field. Our staff are highly qualified among various fields of expertise including parks and recreation surveys, customer satisfaction surveys, on-board transit surveys, GIS mapping, and more.
Elaine Tatham
President
Dr. Tatham is president and 100% owner of ETC Institute, a management consulting firm that does consulting with a focus on evaluation, research design, market research, information management,…
Chris Tatham
Chief Executive Officer
Mr. Tatham is one of the nation's leading authorities on the development of qualitative and quantitative customer satisfaction research for state and local governments. During the past ten…
Greg Emas
Chief Financial Officer
Mr. Emas is an experienced leader with more than 25 years working in the fields of finance, operations, marketing, and sales. Mr. Emas brings to the table unmatched…
Andrew Kolcz
Vice President of Systems
As ETC Institute's senior geocoding professional, Mr. Kolcz is an expert GIS analyst and system developer. He is skilled in advanced spatial analysis techniques and transportation systems modeling…
Nick Jones
Director of Data Management
Mr. Jones has over 10 years of experience assisting in the design, administration, and analysis of market research for governmental organizations. He has served as Project manager on…
Aaron Hekele
Director of Field Operations/Project Manager
Mr. Hekele has over 15 years of experience conducting transit and transportation related research for both the public and the private sector. He specializes in the project management…
Fred Gsell
Director of Field Operations/Project Manager
Mr. Gsell serves as Senior Project Manager for ETC Institute. With over 15 years experience, his primary focus has been on public transit research, specifically Origin-Destination studies. In…
Jason Morado
Senior Project Manager
Mr. Morado has more than 14 years of experience in the design, administration, and analysis of community market research. He has serviced as the project manager and senior…
Brad Carlson
Project Manager
Mr. Carlson has 9 years of experience in transportation related survey science and research. Mr. Carlson brings his skills as a data collection manager into project management. Mr. Carlson…
Dawn Davis
Project Manager
Ms. Davis has 5 years of experience assisting in the design, administration, and analysis of market research for governmental organizations. She has served as Project Manager on studies…
Mike Rich
Director of Operations
Mr. Rich has more than 25 years of experience in Project Management and Process Improvement methodology as applied in the call center environment. He has extensive background in Training and…
Mary Huffe
Administration Lead/Mailing Manager
Ms. Huffe has more than 20 years of experience in logistical activities, including prior experience as a receiving manager, conducting household interviews for multiple studies, and training of…
Bonnie Sheridan
Interviewing Team Leader
Mrs. Sheridan supervises a Call Center staff of 25-30 specially trained household travel survey interviewers who are frequently the main contact for respondents with our research team. She…