Household Travel Survey Links and Tips - ETC Institute

Household Travel Survey Links and Tips

Click the links below to learn more.

Have Questions?

Online Login Page

Instructions Before Travel Date

  • Know your household’s pin
  • Have all of your household information filled out: through the online tool login page, over the phone with our call center, or via mailed materials.
  • Completing travel diary via smartphone app? Download the appropriate mobile app (click image below):
    App Store_HH
  • Completing travel diary: online, over the phone, or via mailed diary? If you are completing your travel diary in any of these three ways, there is little you need to do before your travel date. Although, regardless of how you are participating, you might want a memory jogger.
  • Memory Jogger (optional). If you think you will need a “Memory Jogger” sheet to help remind you of the stops you made on your travel date, you can download one here. The travel diary follow-up questions will ask things like: the purpose of each of your stops, how you got there, how long you were there, and how many people traveled with you.

Instructions On Travel Date

  • Please only enter information for trips you have already completed.
  • Do not enter information for future travel.
  • Completing travel diary via smartphone app? You can answer questions regarding your stops once they popup on the stop list view, or you can wait until the day after your travel date. If the app didn’t pick up one of your stops and you need to enter it manually, just click “Add New Stop”. Also, the app may incorrectly create a stop for you that wasn’t a true destination. This most commonly happens while stopping at a traffic light or stop sign. If this happens you can delete the stop with the trash can icon or hide these “short stops” (stops less than 3 minutes in duration) using the in-app settings (gear) icon.
  • Completing travel diary online through the login page? If so, you can enter stop questions as you go, but it might be more convenient to enter your trips after you are done traveling for the day.
  • Completing travel diary over the phone with our call center? If so, please wait until the day after your travel date to call our call center.
  • Completing travel diary via mailed materials? If so, you can enter stop questions as you go, but it might be more convenient to enter your trips after you are done traveling for the day.

Instructions After Travel Date

  • Completing travel diary via smartphone app? If you haven’t answered the questions for your travel day stops, do so now. If the app didn’t pick up one of your stops and you need to enter it manually, just click “Add New Stop”. Also, the app may incorrectly create a stop for you that wasn’t a true destination. This most commonly happens while stopping at a traffic light or stop sign. If this happens you can delete the stop with the trash can icon or hide these “short stops” (stops less than 3 minutes in duration) using the in-app settings (gear) icon.
  • Completing travel diary online for yourself or for other household members through the login page? If you haven’t entered stop information for yourself or other members in your household, do so now.
  • Completing travel diary over the phone with our call center for yourself or for other household members? If so, you may call us now 1-844-755-8511.
  • Completing travel diary via mailed materials? If you haven’t entered stop information for yourself or other members in your household, do so now.

App Links

App Store_HH

App Troubleshooting Guide

Remember

For the data to be valid, ALL household members must participate in the 24-hr travel survey on the same assigned travel day AND complete the trip review process. If all household members don’t complete the survey on the same assigned travel date, call us and we can assign you a new travel date.