In-House Capabilities

ETC Institute’s in-house capabilities will meet the requirements for most market research initiatives. ETC Institute’s in-house resources allow our project team to monitor all phases of the survey administration process, which ensures that the highest standards of quality are maintained. In-house services include:

Statistically Valid Surveys:
Research efforts range in size from several hundred surveys to more than 15,000 surveys. Last year, ETC Institute surveyed more than 300,000 persons across the United States on behalf of 200 different organizations. ETC Institute’s market research accuracy and attention to client needs is unparalleled.

Stakeholder Interviews and Focus Groups:
ETC Institute has facilitated focus groups and stakeholder interviews for organizations across the United States. Focus groups have been conducted for a wide range of public policy initiatives, strategic and long range planning efforts, visioning plans, comprehensive planning efforts, parks and recreation master plans, transportation plans, health care strategic plans, bi-state planning efforts, customer satisfaction initiatives, and numerous state, regional, and national associations.

On-line Market Research:
ETC Institute can help organizations gather input via the Internet with our on-line market research division. Internet-based surveys are suitable for a wide range of purposes including: customer satisfaction surveys, employee surveys, alumni surveys, and other purposes.

Mail Center:
Our Pitney Bowes mail processing and postage metering system is capable of processing up to 30,000 pieces of mail per day.

Surveys of Underserved/Environmental Justice Groups:
ETC Institute has unparalleled experience in the recruitment of traditionally underserved populations to participate in community surveys. ETC Institute excels in the recruitment of underserved populations including non-English speaking persons, persons with mental and physical disabilities, disadvantaged youth, inner city and rural poor, and the elderly.

Secondary Data Analysis:
ETC Institute has had extensive experience conducting primary and secondary research efforts for a wide range of governmental organizations in major metropolitan areas for 25 years. ETC Institute has the expertise to perform needs assessment research that adheres to rigorous standards for impartiality and addresses the issues most valuable to decision-makers. Some of the types of secondary data that are routinely gathered by ETC Institute include:

• Census/populations data
• Health statistics
• Economic data
• Organizational performance data