ETC Institute | Market Research and Surveys


Community Surveys

ETC Institute specializes in the design and administration of market research for governmental organizations. Our major areas of emphasis include customer satisfaction surveys, community planning surveys, employee surveys, voter opinion surveys, and parks and recreation surveys. ETC Institute has conducted research for more major U.S. cities than any other firm.


Transportation Surveys

ETC Institute is incomparable in regards to transportation surveys. Through the use of ever changing technological innovations, and superior management processes, ETC Institute has become a leader in a variety of different types of transportation surveys across the nation.  ETC is a leader in conducting onboard transit surveys, workplace/establishment surveys, traffic classification studies, household travel studies, and commercial vehicle studies.


Organizational Surveys

ETC Institute has conducted survey research for organizations across the country for over three decades. ETC Institute conducts surveys for City and Government organizations to assess: employee satisfaction, internal communications, and internal/employee services.  ETC also conducts focus groups across the country to identify key issues prior to many of these surveys.

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Firm Overview

ETC Institute was founded in 1982 by Dr. Elaine Tatham to help local governments gather data from residents to enhance community planning. The firm has grown from a small one-person company to a national corporation. Since its founding, ETC Institute has completed research projects for clients in 49 states. This includes thousands of surveys, focus groups, and stakeholder meetings.

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ETC Institute has won several awards, including "Small Business of the Year", and "Best Place to Work".

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ETC Institute's in-house capabilities will meet the requirements for most market research initiatives. ETC Institute's in-house resources allow our project team to monitor all phases of the survey administration process, which ensures that the highest standards of quality are maintained.

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