Shaping Stronger Neighborhoods: One Survey at a Time
ETC Institute’s resident satisfaction surveys provide local governments and organizations with reliable, representative data on community priorities. Our results uncover public preferences and concerns, enabling city and county leaders to plan with purpose, allocate resources, and shape the future of their communities.
From survey design to final analysis, ETC delivers data you can trust and insights you can act on to build more connected and responsive communities. With innovative tools, national award programs, and a proven track record of success in communities nationwide, we help residents’ voices lead the way.
Trusted by Communities of All Sizes
ETC Institute proudly partners with towns, cities, and state agencies of all sizes to conduct resident satisfaction surveys that capture a clear picture of local priorities. Explore some of our past community partners below, organized by population.
Locally Branded Outreach
ETC understands that connecting with residents is key to meaningful engagement. That’s why we design locally branded outreach materials that reflect your community’s unique identity and boost participation.
Our approach ensures your community’s voice is front and center, with clear, accessible materials that encourage inclusive participation. We help you connect with more residents and gather the insights needed to guide your community’s future.
Interactive Data Dashboards
Used by over 100 cities and counties nationwide, ETC Institute’s interactive dashboards transform survey results into actionable insights. Our dashboards allow clients the ability to explore and drill-down into their community’s survey results.
Key Features
Interactive dashboards turn complex data into clear visuals that help leaders see trends, set priorities, and measure progress year over year while keeping all findings in one place.
Leading the Way Awards
The Leading the Way Award by ETC Institute acknowledges exceptional local governments for their exemplary service delivery to residents.
To earn the award, communities must rank in the top 10% nationwide based on results from the DirectionFinder® Survey. The distinction is awarded to those who rank exceptional performance in three key areas: overall quality of service, customer service, and the value residents feel they receive for their taxes.
Hear from Project Partners
Explore our
Latest Articles
Discover other communities using ETC Institute’s resident satisfaction surveys to guide meaningful change.
