ETC Institute is your premier partner to gather statistically valid surveys and drive meaningful change.
Founded in 1982 by Dr. Elaine Tatham, ETC Institute’s mission is to gather statistically valid data to drive meaningful change. Over the past five years, ETC Institute has administered surveys in over 1,000 cities and counties across the United States, making us the preferred choice for anyone seeking reliable research solutions.
ETC Institute consists of a staff of 100+ people, both in-house and in the field. Our staff are highly qualified in various areas of expertise, including parks and recreation surveys, customer satisfaction surveys, onboard transit surveys, data visualization, and more.
Chris Tatham
MBA, M.A.
Chief Executive Officer
Greg Emas
MBA
Chief Financial Officer
Andrew Kolcz
P.E., AICP
Vice President, Director of Systems
Nick Jones
M.S., PhD (in progress)
Vice President, Director of Household Survey Research
Aaron Hekele
Vice President, Director of Transportation Research
Fred Gsell
M.S.
Vice President, Director of Public Transit Research
Jason Morado
MBA
Vice President, Director of Community Research
Dr. Christian Tatham
M.S., DSL
Vice President, Director of Operations
Ryan Murray
Director of Community Research
Jason Jones
Director of Data Management and Visualization
Bridget Courneya
Director of Market Development and Communications
Mike Rich
MBA
Senior Manager, Research and Facilities Operations
Paulos Assefa
MBA
International Business Development Manager
Brad Carlson
Field Research Operations Manager
Robert Heacock
MPA
Senior Project Manager
Mary Huffe
Mail Processing Manager
Dawn Davis
Project Manager
Tina Chafin
Project Administrator, Household Surveys
John O'Toole
Field Supervisor
Tyler Mather
Field Supervisor
Henry Danneberg
Project Manager
Derek Harvey
Project Manager
Carlee Norris
MBA
Marketing Coordinator
Liz Corber
Project Coordinator
Elizabeth Rodriguez
Project Coordinator
The Leading the Way Award by ETC Institute acknowledges exceptional local governments for their exemplary service delivery to residents.
Awardees, representing the top 10% of cities and counties in the US, excel in three key aspects gauged through the DirectionFinder® Survey: overall service quality satisfaction, customer service by employees, and perceived value of local taxes and fees.
As we continue to expand, ETC is constantly seeking passionate individuals to join us. If you’re enthusiastic about leveraging data to enhance communities and are committed to driving positive change, get in touch with our hiring team today!